Cherrie Lou Posadas
Professional Customer Service Specialist
Hi, I’m Cherrie!
I am a professional Customer Service Representative with extensive experience in Customer Service Role. I'm eager to join your team to refine my skills, learn more from experienced professionals, and contribute to delivering exceptional experiences to customers. I am also skilled in data entry, order management, logistics and finance collections.
Work Experiences
September 26, 2022 - September 8, 2023
COLLECTIONS SUPPORT ASSOCIATE
ACCENTURE PHILIPPINES
- Process transactions of medium to difficult complexity - Contact clients to ask about their overdue payments - Take actions to encourage timely debt payments - Monitor accounts to identify outstanding debts - Process payments or refunds
June 14, 2021 - September 23, 2022
HUMAN RESOURCES RECRUITER -
ACCENTURE PHILIPPINES
-Conducting Welcome Calls as a pre-joining process to confirm candidates availability for orientation -Sending text and Email to candidate's with their welcome packet -Ensure the slots in upcoming hiring plans are met -Ensuring the interested candidates complete the application process
August 19, 2020 - March 24, 2021
ENROLLMENT COORDINATOR
FULL POTENTIAL SOLUTIONS
- Work through a list of leads and contact customers by phone and/or email. - Maintain minimum of 200 outbound calls - Update client enrollment information in Salesforce. - Approach each call w/ a goal to successfully transfer qualified prospective customers to the Sales team. - Respond to emails and process enrollments in a timely manner
Work Experiences
September 28, 2019 - July 31, 2020
APPOINTMENT SETTER
FREELANCER
- Map analyst and coordination - Accurately evaluate the customers property size - Provide estimate assessed quotation to the customer - Evaluated the customers service needed for their lawn - Offers suitable service for the customers
April 1, 2013- September 26, 2019
CONSUMER SUPPORT SPECIALIST
i - SUPPORT WORLDWIDE
- Answer inbound calls and emails - Create and maintain consumer information in the CRM system - Process purchase orders - Check orders against inventory and forecasted items and report with Logistics - Provide SOA's and other documentation and information when requested
August 9, 2009- March 27, 2013
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
- Manage high volume of calls - Provide accurate solution for customer's concern - Process payments using credit cards - Assist customers with phone activation - Responsible for assisting teammates if the team leader is out of the office
AWARDS
Customer Reviews
